1. Overview
At Pushing Ink, we take pride in the quality of our products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights.
2. Returns
We accept returns on eligible products within 14 days of the purchase date, provided that:
- The item is unused, unopened, and in its original packaging.
- You provide proof of purchase (receipt or order confirmation).
- The item is not a custom or personalised product, which are non-returnable unless faulty.
To initiate a return, please contact us at [insert contact details] before sending the item back.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
- Shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is faulty or incorrect.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of receiving the item.
5. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Custom or personalised products
- Gift cards
- Sale items (unless faulty)
6. Faulty or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement or refund at no extra cost to you.